Owners
 
Q: Is listing my property with Blue Sky Accommodation free?
A: Yes it is! Simply register with Blue Sky Accommodation and list your property.
 
Q: How do I make sure my guests don’t have a party and disturb my neighbours?
A: It’s your place and you get to set the rules. Your House Rules let your guests know what they can and can’t do. You decide whether parties are allowed, how many guests can stay, even the minimum age of the guests. To book, your guests have to agree to your rules.
 
Q: How do I communicate with my guests?
A: Communication with guests happens through the secure Blue Sky Accommodation messaging portal, you will be notified via emal.
 
Q: What if I can’t be there when my guest arrives, can I leave the keys with my neighbour?
A: Blue Sky Accommodation recommends installing a digital lockbox to securely hold your keys for collection by your guest. You should always change the code after your guests have checked out. Or consider installing Smart Door Locks. You can add this information into your check-in procedures.
 
Q: Are my online payments secure?
A: The Blue Sky Accommodation team have done their research and work to make sure payments are safe and secure. Please read the terms and conditions prior.  
 
Q: Do I need liability insurance?
A: Blue Sky Accommodation recommends you take out liability insurance.
 
Q: How should I prepare my home to keep my guests safe?
A: Make sure you have smoke detectors installed, a fire extinguisher and first aid kit. Keep exits clear of obstacles and install outdoor lighting so your guests don’t have to bumble around in the dark.
 
Q: Is there a guideline to cleaning my place to make it COVID safe?
A: You’ll find the enhanced cleaning guidelines link in the footer of our web site.
 
Q: I can’t find the answer to my question here what should I do now?
A: Contact your local support team via our web site or call our office on 1300 798 846.

Guests:
 
Q: Can I have a party where I’ll be staying?
A: You’ll have to check the host’s House Rules. If they say no parties, then no. You need to agree to the House Rules when you book.
 
Q: How do I communicate with my host?
A: Communication between guests and hosts happens through the secure Blue Sky Accommodation messaging portal.
 
Q: Are my online payments secure?
A: The Blue Sky Accommodation payment system utilises AES encryption, which adds an extra layer of security and compliance.
 
Q: Are all properties cleaned to COVID safe standards?
A: We recommend all hosts adhere to our COVID safe cleaning guidelines.  Please check further details with the host.
 
Q: How do I know if a property is easily accessible?
A: It should be noted in the listing. If it’s unclear, send a message to the host.
 
Q: Do I get charged a credit card fee?
A: You will be charged a credit card fee once your booking has been processed.
 
Q: Will I get a full refund including the service fee if I cancel because of an unforeseen circumstance?
A: Have a look at our cancellation policy, this is easily accessible from the bookings page.
 
Q: Do I need travel insurance in Australia?
A: It is not mandatory, however if you’d like peace of mind should anything happen, you can get access travel insurance from any leading insurance company.
 
Q: I can’t get a hold of my host if I need some help - what can I do?
A: Contact our help desk and we may be able to help.
 
Q: Do you have a rewards program?
A: Not yet, watch this space.
 
Q: What is your service fee for?
A: The upkeep and maintenance of the Blue Sky Accommodation platform.
 
Q: What is your fee?
A: Guests are charged an accommodation fee, which is passed onto the host. A Blue Sky Accommodation fee, which is based on a percentage of the total booking. Plus a standard credit card processing fee.